Know Before You Buy: What Is the Online Reputation of Your Fabricator?

Customers don't hide their feelings when it comes to poor service, and with the explosion of review sites on the internet, businesses have to keep sharp with solid product and good customer service. Before you invest your hard-earned money on any renovation for your home or business, do a little internet search to see what the world wide web has to say about the company. There are many consumer review sites that can give you an idea of what type of customer service a business maintains and the quality of the product the business offers.

What Their Reputation?

While there may be some quintessential naysayers out there who never seem to be satisfied with anything, there is valuable information available to you on the internet, and it is just a few clicks away.

It's important to review the company reputation on the internet, before you commit, as you can avoid many sticky situations with less-than-desirable swindlers. Any search engine will quickly pull up any information on a company you inquire about, and if there are reviews, they will be right there for you to read.

There are also many review sites for consumers to see what the reputation of a company is in their local area, as well as nationwide companies. Many consumer threads allow you to ask questions of other customers, so you can get real, honest feedback.

Companies will have no issue posting their positive reviews on their own business site, but you want to get all of the reviews, both good and bad, so you can make an informed choice. You don't want to hire a company that has five negative reviews on a consumer review site for every one positive review they have posted on their own business site.

But take the reviews with a grain of salt. Try to find a high-reputable review site to get honest feedback on the customer service and product quality. You might even want to check the Better Business Bureau as well, to see if any complaints against the company have been filed.

Needless to say, there are plenty of ways to determine if a company is reputable and well-respected in the community. For businesses, be sure to monitor the reviews on the internet to ensure your business is at its optimum customer service level. The internet can help businesses determine where their weaknesses lie and can make adjustment from there. The internet is a valuable tool for both customer and business, so be sure to scan the internet for those reviews!

Dara Summers is the VP of Sales and Marketing at Premier Surfaces, the premier source for Atlanta granite countertops and granite countertops in Alabama. Premier Surfaces is dedicated to providing the highest level of quality in both products and service. Visit Premier Surfaces at either of their Atlanta, Huntsville, or Birmingham granite showrooms or learn more about the company's selection of Birmingham granite at http://www.premiersurfaces.com/.

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